Refund and Returns Policy
Shipping Policy
Delivery Locations
We currently ship across DELHI NCR and offer in-store pickup from our location in D-11, Mahavir Chowk, Shyam Park Extension, Sahibabad – 201005, Distt. Ghaziabad, U.P.
Shipping Time
Orders are typically processed within 1–2 business days. Delivery within DELHI NCR usually takes 2-3 business days after dispatch. You will receive a tracking number via email once your order ships.
Shipping Charges
- Free shipping on orders over [1999]
- For orders below this amount, a flat rate of INR 100 applies
- In-store pickup is always free
Return Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return it under the following conditions:
Eligibility
- Returns accepted within 7 days of delivery
- Items must be unused, unwashed, and in original packaging
- Proof of purchase (invoice or receipt) is required
Non-Returnable Items
- Products purchased during clearance or sale events
- Customized or monogrammed items
- Used or washed linens and towels (due to hygiene reasons)
How to Return
To initiate a return, please contact us at balajistore.sbd@gmail.com or call us at 9971490316. We will guide you through the return process. Return shipping charges may apply unless the item is defective or incorrect.
Exchange Policy
We are happy to exchange items that are defective or if you received the wrong product. Exchanges are subject to stock availability.
Steps for Exchange
- Notify us within 7 days of delivery
- Email or call us with your order number and details of the issue
- We’ll arrange for pickup or ask you to send the item back
- Once inspected, we’ll send the replacement or issue store credit
Need Help?
For any questions or support, please reach out to us:
